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These Cookies make a website usable by providing basic functions such as page navigation, language settings, and access to protected areas. As the website is unable to function properly without them, you cannot opt out of this kind of Cookies:
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PHPSESSID
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Name of the Cookie: _gid Usage: Used by Google Analytics to distinguish users. Source: https://developers.google.com/analytics/devguides/collection/gtagjs/cookie-usage Name of the Cookie: _gat Usage: Used to throttle the request rate. If Google Analytics is provided via Google Tag Manager, this cookie is called dc_gtm. Source: https://developers.google.com/analytics/devguides/collection/gtagjs/cookie-usage Name of the Cookie: _ga Usage: Used by Google Analytics to distinguish users. Source: https://developers.google.com/analytics/devguides/collection/gtagjs/cookie-usage
In order to send a device to PRIMES for maintenance, calibration, repair or claims, you can quickly and easily get an RMA number (Return Merchandise Authorisation) here.
The RMA is an identification number for your return, which helps us to process your request as efficiently as possible.
1. Assignment of RMA number
After filling in the short on-line application, one or several RMA numbers (depending on number of return devices) will be displayed on the screen.
You will immediately receive a PDF document containing the RMA number(s) and your details via e-mail.
Please print PDF document from the e-mail.
2. Return of the goods
First, please empty the cooling circuit and insert the supplied sealing plugs. Do NOT use compressed air to flush out the system!
Return the goods with accessories in the original packaging (transport case) with an additional shipping carton to PRIMES.
No liability will be accepted for customer accessories sent along which are not from PRIMES.
Important: Attach the printed document with RMA number to the consignment!
Note for customers from non-EU countries: Please get in touch with us before returning a device, in order to avoid any difficulties with import/export or customs.
3. Please note
If the scope of work required differs from the commissioned service, we reserve the right to invoice the additional costs after prior consultation.
Dismantled parts will be disposed of by PRIMES free of charge.
RMA request form
Questions?
If you have any questions about the RMA form or our device servicing, please contact:
